Virtual Care Program

Virtual Care Visits

During the coronavirus era, we have been forced to learn how to provide physiotherapy services through video-links with our patients at home. The feedback we’ve been getting from these patients has been very positive. In certain situations, virtual visits are just as effective as in-clinic visits. Remember that physiotherapy is primarily a movement-based profession, where we teach you and show you how to move properly to support an injury and reduce pain. It’s amazing how much of that is currently being done effectively through virtual care.

Here is some more information about what to expect with Virtual Care. Our parent company Lifemark Health Group has been conducting more than 2000 virtual care visits per day in Canada. That’s really something!

Billing for Virtual Care

Many Health Benefits companies are permitting regular physiotherapy billing for Virtual Care. In fact, many insurers are very happy that we have this as an option and are encouraging us to use virtual care to continue assisting patients. Note that if you are paying privately or through Extended Health Benefits, standard physiotherapy rates apply, and there is no added cost for virtual care.

Devices compatible with our Virtual Care platform:

• Windows PC Computers running Windows 7 or greater with Chrome or Firefox
• Apple Mac Computers running macOS v10.11 or greater Chrome or Firefox (Safari does not work on Apple iMacs or MacBooks)
• Android mobile devices*:
  • Samsung Galaxy S7, S8, S9 with Chrome
  • Samsung Galaxy S5 neo with Samsung browser
  • Google Pixel with Chrome
  • Note*: Due to the large range of Android devices, it is not possible to test all devices. Please note that devices that are not listed above may not be compatible with the software.
• Apple iPhone devices:
  • Apple iPhone 6, 7, 8 and newer with Safari. You do not need to download Chrome or Firefox!